At Tilva Artsoft, we take pride in the high quality of our custom software development and social media marketing services. We understand, however, that there may be exceptional circumstances where our services may not meet a client's expectations. Below are the conditions under which we might provide a refund.

General Conditions

Given the nature of digital services, we offer refunds under the following specific conditions:

  • Non-Delivery of Service: A refund may be issued if there is a significant failure to deliver the agreed-upon service within the specified timeframe that cannot be attributed to client inaction or delay.
  • Service Not as Described: If our service does not match the description provided or if projects include features that are significantly different from what was agreed upon, a partial refund may be considered.
  • Major Defects: All our services are thoroughly tested before delivery. However, unexpected defects reported within 7 days from the delivery date that significantly impact the usability or intended purpose of the service may qualify for corrections at no additional cost or a partial refund.

Non-refundable Services

All services completed and delivered to the client's satisfaction are non-refundable. This includes, but is not limited to:

  • Consultation services
  • Completed social media marketing campaigns
  • Completed software development projects or milestones

Refund Process

To apply for a refund, please contact us:

Please include your order number, contact information, and a detailed description of your issue. We aim to resolve refund requests within 14 working days of receipt.

Modifications to the Refund Policy

Tilva Artsoft reserves the right to modify this refund policy at any time. We recommend our clients to review this policy frequently to ensure they are updated on our refund terms.

Contact Us

If you have any questions or concerns about our refund policy, please contact us using the information above.